UrSalon Preview
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Need help with UrSalon Preview?

Last updated: 2026-01-17

If you run into issues with your account, uploads, generations, or billing, reach out and we will get back to you as quickly as possible.

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Response time: within one business day.

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We respond in under one business day. Include your device, account email, and a screenshot if you can.

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Top answers

Updated weekly
My generation failed. What should I try?Most common

Start with a clear, front-facing photo in soft, even lighting. Avoid heavy filters or crops. If it still fails, try a slightly smaller image and make sure your connection is stable.

Why not just use a generic AI image generator?FAQ

Generic AI tools edit the whole image. UrSalon Preview keeps edits hair-only so your face and lighting stay consistent and stylist-ready.

Are my photos public or used for training?FAQ

Your star photos and look gallery live in private, guarded storage tied to your account. We do not make your images public or use them to train unrelated models.

How do I cancel or change my plan?FAQ

You can update or cancel your plan at any time from the account or billing section in the app. If you need help, email us and we will take care of it.

Common issues

Troubleshooting checklist

  • Use a clear, front-facing photo with even lighting.
  • Keep your face centered and avoid heavy filters.
  • Try a smaller image size if uploads fail.
  • Refresh the app and sign in again if sessions expire.

Privacy summary

Your Star Photo and look gallery stay private to your account. We never use your photos to train unrelated models, and we do not publish your images without permission.